Refund & Return Policy

Effective Date: February 16, 2026

Thank you for shopping with Nevioo. If you are not completely satisfied with your purchase, we’re here to help.

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

To start a return, please contact us at:

📧 infonevioo@gmail.com

Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label (if applicable) and instructions on how and where to send your package.

⚠️ Items sent back without first requesting a return will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and work quickly to resolve it.

3. Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

Sale items
Gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

4. Exchanges

The fastest way to receive a different item is to:

Return the original item
Once approved, place a new order for the desired item

5. European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must:

Be unworn or unused
Have tags attached
Be in original packaging
Include proof of purchase

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method
Processing time is up to 10 business days
Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 infonevioo@gmail.com