Shipping Policy

Thank you for shopping with Nevioo. Below you will find important information regarding our shipping process, timelines, and policies.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

Please note that processing times may be slightly delayed during high-demand periods, promotions, or holidays.

Shipping Time

Our estimated delivery time is:

9 to 14 business days

Shipping times are calculated after your order has been processed and shipped.

Please note:

Delivery times may vary depending on your location.
Unexpected delays may occur due to customs, carrier delays, or peak seasons.
We are not responsible for delays caused by shipping carriers or customs clearance processes.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated (e.g., free shipping promotions).

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery status.

If you do not receive tracking information within a few days of placing your order, please contact us at:

📧 infonevioo@gmail.com

Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout.

Nevioo is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, please contact us immediately at infonevioo@gmail.com.

Lost or Stolen Packages

Nevioo is not responsible for lost or stolen packages marked as delivered by the carrier.

If your tracking information shows that your package was delivered but you have not received it, please:

Check with neighbors or your local delivery office.
Contact the shipping carrier directly.

If you still need assistance, feel free to contact us.

Customs, Duties & Taxes

Nevioo is not responsible for any customs fees, import duties, or taxes that may apply to your order. These charges are the responsibility of the customer.